Returns & Exchanges
At Bates Nut Farm, we take pride in our farm-fresh quality and want you to be completely satisfied with your order. If your purchase does not meet your expectations, please contact us within 15 days of receipt for a resolution.
Contact Customer Service
Email or call our farm office with your order number and details regarding the specific items you wish to return or exchange.
Review Eligibility
Our team will verify that the items are in their original packaging; due to food safety regulations, opened perishable goods may only be returned if they are defective.
Package Your Items
Securely pack the products in their original shipping box and include a copy of your packing slip to ensure accurate processing.
Receive Refund or Replacement
Once your return is received at the farm, we will issue a refund to your original payment method or ship out your requested replacement items immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing